People linger for a longer

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Determine which pages time and fire proactive messages. These can be certain sections of your help docs, specific product descriptions, your API section, etc. Pricing page also often generates lots of questions, especially if you offer tiered pricing, custom pricing or usage-based pricing. Engage those who visit your website repeatedly but don’t complete any action – they’re interested in your product but something stops them from going further. get live chat support for your website Tip. Don’t bombard people with proactive messages for all pages of your website.

Or they will get annoyed. Use analytics Phone Number List and pick several critical moments. 6. You sell expensive products When customers make a bigger investment, like buying electronics, furniture or even expensive clothes, they want to be 100% secure that your product is worth it before trusting you with their money. And the availability of fast and ideally 24h support is often a deciding factor. Let them ask all their questions, express their reservations and concerns, have all their doubts cleared and help them take a well-weighted decision J.D.



Power discovered that live chat has become the leading communication tool in digital marketing, as 42% of clients get in touch via live chat as opposed to just 23% who opt for email, and 16% for social networks or forums. Example from the Ambassador watch boutique: Ambassador watches live chat support The possibility to talk to a real person whenever assistance is needed is very reassuring and will help you build credibility and trust. To sum up, live chat is a great tool to improve visitor engagement, sales, and support. Especially for businesses where building strong customer relationships is an absolute must for successful development and growth.